Digital transformation is no longer a topic for the corporate sector. Executives tend to adopt digital transformation and look for ways to make the necessary changes. Starting in 2021, digital transformation trends will revolve around four themes: cost reduction, business growth, digital enhancement, and organizational change.
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This is the top 10 digital transformation trends that will dominate all industry sectors in 2021. These are essentially the benefits of digital transformation that businesses want to enjoy in the coming years. We classify these trends into the above four themes.
Top 10 Digital Transformation Trends in 2021
Under the four themes above, we will dig deeper into these trends.
Responsibility for the environment is a time-consuming process for modern enterprises. But that requires huge investments, shocking changes in supply chains and other processes, and stronger governance. This process is time consuming and will continue to be focused after 2021. Digital transformation solutions can effectively bring sustainability. Technologies such as the Internet of Things (IoT), AI, and peripheral computing can work together in a digital transformation process to significantly reduce operational costs and reduce carbon dioxide and emissions.
These new technologies can bring energy efficiency while reducing human interference in various business processes. For example, Google is using DeepMind AI to reduce electricity bills in data centers by 40%.
2. Digital twin
The IoT allows businesses to embed sensors in physical objects and devices. You can collect a large amount of data. You can use advanced analytics and machine learning (ML) algorithms to automatically process and visualize your data to create real digital representations. They are called digital twins. Unilever has already started using digital twins.
This allows employees to make wise decisions when they are freed from repetitive tasks. As a result, they can focus on more productive activities. By 2021, this approach will be extended to various industrial sectors. Initiatives are beginning to digitize processes to solve problems and improve efficiency. This concept is also known as process mining.
This is one of the most obvious consequences of digital transformation. This allows employees and stakeholders to manage their business processes while eliminating routine and repetitive tasks. It also allows companies to shift their focus to business growth opportunities. Robotic Process Automation (RPA) software has been around for years and the sector is growing steadily. Over the next few years, we can expect AI capabilities to be added to RPA solutions, expanding their reach, learning, and customization.
As stated in the EY report, automated data processing can support 65% of HR tasks. Other sections of the enterprise can also take advantage of automation to increase productivity.
4. Improved customer support
Digital transformation can bring your business closer to the consumer while eliminating intermediaries. This gives companies more control over brand, marketing and market reputation. Enterprises can interact directly with consumers and collect data to improve customer service. In a sense, the direct consumer access (D2C) approach has been improved, and many companies offer chatbots that provide interactive support 24 hours a day, 7 days a week. Companies such as P & G and Gillette have already implemented the D2C approach.
5. Improving the digital experience
Digital transformation solutions bring new possibilities to the end-user experience. The retail, hospitality, and healthcare sectors can revolutionize with a digitized user interface based on conversation, gestures, and augmented reality (AR). These interfaces can use sensors to collect user data and provide personalized experiences and services.
The user experience can add value to business processes with the help of digital technology. Digital transformation strategies make it easy to understand your journey and the perception of all touchpoints. One of the most promising trends in providing a unique visual experience is Augmented Reality (AR). From AR-based remote support to remote asset monitoring and management solutions, AR technology continues to be the focus of the enterprise world.
6. Spread of AI
AI and ML are rapidly becoming mainstream throughout the industry. Specialty areas in the consumer engagement, fraud detection, and healthcare sectors have emerged as the largest beneficiaries of these technologies. In 2021, AI will find a way to other industry sectors, and its adoption will be driven by Software as a Service (SaaS). SaaS solutions are cost effective and easy to use
7.Integration between platforms
Multi-cloud strategies help businesses want to balance cost efficiency, security, and diversity processing. However, the multi-cloud concept is combined with enterprise-grade mobile apps, SaaS products, and third-party software, so care must be taken when developing a customized digital transformation strategy. In addition, AI and ML integration is essential to maximize the potential of available data. Overall, digital transformation service providers need to integrate their solutions across different platforms for the best possible results.
8. Improved connectivity
WIFI 6 and 5G — Both of these developments will be realized in 2021. It’s all about strengthening connections, accelerating, reducing latency, and increasing device density. With 5th generation cellular technology and 6th generation Wi-Fi, you can transfer more data faster and connect more devices easily. Enterprises can effectively integrate IoT capabilities through the supply chain and other processes. Ubiquitous connectivity opens up new possibilities for all industries during this period, driving the growth of modern enterprises.
9. Cultural change
The COVID-19 case changed the way we work because most industries need to implement telecommunications and WFH (telecommunications) practices. This is the largest telecommunications experiment in history and can be easily implemented by digitally converted companies. These companies provide employees with tools to help them work remotely, thereby keeping them productive. However, to get the most out of these tools, you need to make a difference in your culture. Purpose, accountability, and trust are essential to the success of digital transformation in the enterprise.
10. Improve security and governance
Protecting an organization’s assets and protecting customer privacy are two priorities for businesses around the world. As the number of DDoS attacks and other cybercrime cases continues to grow, digital transformation solutions should be able to effectively prevent such efforts. In addition, companies need to follow strong governance practices that implement disaster recovery plans so that they can continue to run processes in the event of such an attack.
The integration of advanced digital security and surveillance systems is essential, and AI can provide support by managing the early detection and prevention of cyber attacks.
Digital transformation solutions will follow these trends in 2021. Enterprises have already integrated these solutions into their existing systems and are beginning to leverage them by developing enterprise mobile apps. Digital transformation not only provides companies with competitiveness, but also drives them for future growth.
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