July 4, 2022

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5 ways in which Whatsapp Business API helps business grow in 2022

whatsApp business API service

The involvement of Whatsapp Business API makes your business more effective with high-level efficiency and saves more time, avoiding manual processing of employees. This concept of API makes even more advantage with a normal messaging tool. In order to enhance productivity with messaging customer conversation platforms, business owners are considering API solutions with the whatsApp business API service. With the involvement of WhatsApp API in your business, you can ensure sales, support, security, and more with your everyday business.

IVR deflection

The term Artificial intelligence is more connected with the business software solution IVR. And so, when you plan to include WhatsApp API, you can default include the benefits of IVR within your existing CRM. After installing WhatsApp API, you can easily increase your customer satisfaction with the feature and benefits of Interactive Voice Response during customer conversation. You can even set up TTS and build customer satisfaction at a high rate. The main purpose of IVR deflection in your CRM is to speed up the process of call routing of incoming calls. This helps you to decrease the customer waiting time and promote their satisfaction. You can make an easy call attending ratio and highly increase the call volume to generate more leads. You can also increase the resolution rate and customer satisfaction with all these benefits.

Conversational Bots

One exclusive feature which can be highly enjoyed with the WhatsApp API solution is these conversational bots. These conversational bots will support you with customer handling for the complete 24×7 without any interaction. This effective result becomes possible due to the advantage of Delegate ChatBots. The process benefit of these delegate chatbots results in more automatic engagement between customers and agents, which promotes the effectiveness of your call center platform. If you plan to increase your customer trafficking and lead with low cost and agent involvement, then reaching WhatsApp business API provider in India can be the better idea.

Notifications

The support of real-time notification is a great game-changer in your day-to-day life. You can meet customer’s expectations when you plan to activate in time by getting  notifications within your business whatsapp platform. Guess what happens if you make a delayed response to an interested customer? They will highly get disappointed with your delayed response and may want to shift to another product or even mark you with negative reviews. You can eliminate this factor which degrades your goodwill with the activation WhatsApp API solution. With the support of this software solution, you can even customize future remainders to ensure proper customer connectivity. This feature will increase your brand value by creating standard customer service with immediate response.

Boost agents productivity

With the high speed technology, you can ensure insight performance of agents and information of customers without any delay as there is no manual involvement. All the features of WhatsApp API will support you with the most promising results in agent productivity and customer satisfaction. You can allow your agents to focus on sales pitching without any interruptions. This feature will make your agents feel more comfortable working within the call center platform. Due to this dedicated involvement of agents with the customer, you can expect more leads from potential customers. This effective result from the agents will lead your company to ultimate growth and ensure constant customer flow. With low investment, you can easily make this possible by involving the best WhatsApp API solution from the best business service provider.

Load management

Managing the high traffic of customers’ calls is the biggest task to be maintained in flow with the customers’ satisfaction in tow. Without proper customer management, you may waste certain customer leads or degrade customer experience. Both cases are the worst scenario within a call center platform, which will end with limitations and a shortage of customer flow within a short time. To maintain the highest level of customer response from the initial stage of business, you must involve the feature of API. With your call center platform with more messaging interaction, you make betterments with the WhatsApp API solution.

Include WhatsApp API from Knowlarity:

With the utmost support of Knowlarity within your WhatsApp API, you can build your strong business platform with WhatsApp interaction. Knowlarity will provide more features that decrease the agent’s manual process and increase customer conversation time.